Data 360

Salesforce architecture, AI, and automation insights tagged "Data 360".

8 min read

The Data Readiness Audit: The Engagement That Decides Whether Your AI Helps Customers or Confidently Misinforms Them

A Salesforce data readiness audit decides whether your AI agent helps customers or confidently misinforms them. Here's the 5-step go/no-go playbook.

Scott Ohlund
Salesforce data readiness audit
8 min read

The Agentforce Readiness Scorecard: 5 Levels From "CRM Mess" to "Agent-Ready"

An Agentforce readiness assessment scores your data, identity, knowledge, and permissions across 5 levels, from CRM Mess to Agent-Ready.

Scott Ohlund
Agentforce
8 min read

Keep Your Data Where It Lives: When Zero-Copy Saves Real Money, and When It Quietly Doesn't

Salesforce Zero-Copy data federation cost, decoded: when querying Snowflake/BigQuery in place saves money, and when two compute bills make copying cheaper.

Scott Ohlund
Data Cloud
8 min read

Your Unstructured Data Is the Moat ChatGPT Can't Copy: How to Ground Agents in Your Proposals, SOWs, and Support Notes

Off-the-shelf AI is a commodity. Learn how to ground AI agents on company data (your proposals, SOWs, and support notes) into a moat rivals can't copy.

Scott Ohlund
Data Cloud
7 min read

It's "Data 360" Now, Not "Data Cloud," and the Rename Tells You Exactly Where Salesforce AI Is Headed

Data Cloud renamed Data 360: why the rebrand signals your data layer is now the product that makes Salesforce AI agents trustworthy.

Scott Ohlund
Data 360