Salesforce AI

Salesforce architecture, AI, and automation insights tagged "Salesforce AI".

8 min read

Salesforce's 80% AI Resolution Rate Is Completely Real, and Completely Useless to You

Salesforce's 80% Agentforce resolution rate is real but useless to you. What actually drives AI ROI, and why your knowledge base is the real lever.

Scott Ohlund
Agentforce
7 min read

It's "Data 360" Now, Not "Data Cloud," and the Rename Tells You Exactly Where Salesforce AI Is Headed

Data Cloud renamed Data 360: why the rebrand signals your data layer is now the product that makes Salesforce AI agents trustworthy.

Scott Ohlund
Data 360
8 min read

Salesforce Just Walked Back Fully Autonomous AI Agents, and That's the Best News a Cautious SMB Will Get All Year

Are Agentforce AI agents fully autonomous? No. Salesforce now bounds them with scripted guardrails plus LLM reasoning. Here's why that's a win for SMBs.

Scott Ohlund
Agentforce